Empower Your Business with Smarter Energy Decisions

Enhance your energy strategy with Conscend Solutions—expert in regulatory compliance, licence application, bill & data management, and complex complaints handling.

Our Story

The name Conscend is a fusion of two powerful words: Conscious and Ascend.

Conscious reflects awareness, responsibility, and intention. It embodies our belief that true business progress begins with mindfulness.
Ascend speaks to growth, improvement, and elevation. It represents the journey we take with our clients to rise above regulatory and operational challenges, and building sustainable pathways for success.

Together, Conscious Ascend defines our philosophy: helping businesses rise responsibly.

Our name is a daily reminder of our purpose:

To guide businesses in making mindful decisions.
To elevate standards in compliance, operations, and governance.
To create growth that is sustainable, ethical, and future-focused.

At Conscend Solutions, progress isn’t just about moving fast — it’s about moving forward with awareness and purpose. Our team of experts is dedicated to helping clients navigate the complexities of the energy sector, providing tailored insights and actionable plans.

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About Us

Conscend Solutions leads the way in energy consulting with innovative and practical strategies tailored for today’s dynamic market. With over 35 years of combined experience in the utilities sector across operations, Ombudsman resolution, and regulatory compliance with leading Australian retailers and energy market participants, our expertise spans the full customer lifecycle and critical back-office functions.

We have partnered with businesses across multiple jurisdictions including Accredited Providers, Energy Retailers, Embedded Networks, and Solar Companies to deliver specialist Compliance Advisory services which include - Regulatory Advise, Engagement, and Reporting, Licence Applications, and Quality Assurance.

With our commitment to excellence, we deliver customised solutions through our Operations Focused services such as - billing, metering, service orders, solar, and energy data management for Small and Medium Enterprises and Commercial and Industrial Organisations. We empower our clients to achieve their energy goals while improving operational efficiency and reducing unnecessary costs.

Our unique blend of extensive operational experience and deep regulatory knowledge enables us to identify risks early, implement practical solutions, and guide businesses with confidence. We understand how the right decisions enhance financial performance, customer outcomes, audit readiness, and regulatory reputation.

At Conscend Solutions, we are committed to helping businesses rise responsibly to achieve their energy goals through conscious compliance, strong governance, and continuous operational improvement.

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Empower Your Business with Smarter Energy Decisions

Enhance your energy strategy with Conscend Solutions—expert in regulatory compliance, licence application, bill & data management, and complex complaints handling.

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Regulatory Compliance

We help businesses navigate complex regulatory frameworks across national and state-based energy legislations. Our tailored compliance solutions align with your business objectives while ensuring your operations remain compliant, efficient, and audit-ready.

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Licence Application

Our expertise covers licence applications for the VEU, RET, ESS, ESC, and NECF frameworks. We manage the process from submission to approval, ensuring accuracy, regulatory alignment, and smooth market entry for energy retailers, agents, and accredited providers.

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Quality Assurance Reviews

Through targeted quality checks and assurance audits, we test compliance effectiveness. Our evidence-based reviews ensure your business remains audit-ready and regulator-aligned.

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Complaints Management

Every complaint is an opportunity for conscious improvement. From process design to case handling, we deliver end-to-end complaints management support. Our structured approach ensures fairness, timely resolution, and root-cause analysis to drive better customer outcomes.

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Energy Data Management

We transform complex energy data into clear and actionable insights that reveal consumption patterns and identify any potential anomalies within general usage trends. Our detailed reporting not only prevents costly billing and metering errors but also highlights opportunities to improve efficiency. We support businesses in making informed decisions that enhance operational performance, strengthen cost control, and drive overall sustainability.

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Bill Validation and Variance Testing

Overcharges on large market or multi-site energy bills are unfortunately common. Through our Bill Validation process, we assess complex billing data against contract terms, tariffs, and meter accuracy. Our Variance Testing reports identify cost and consumption variances early to prevent operational and financial impacts.

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Network Tariff Review

Your network tariff is unique to each meter and site, as allocations are determined by your area’s Network Distributor. You may also incur demand charges based on your property’s usage profile. Our Network Tariff analysis identifies optimisation opportunities that reduce energy costs and improve billing accuracy.

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Meter Installation and Alteration Support

New connections and meter changes can be complex, time-sensitive, and confusing for businesses to manage. We provide end-to-end support for Greenfield electricity and solar meter installation requests as well as meter alterations including upgrades, downgrades, relocations, and abolishments.

Our coordination with retailers, distributors, and metering providers ensures accurate submissions, efficient delivery, and minimal delays for your projects.

Industries We Support

We proudly support organisations across Australia’s evolving energy ecosystem. Our knowledge of operational processes, compliance frameworks, and market obligations enables us to tailor solutions that meet the unique needs of each industry we serve. We work with: